Welcome to KSRTC VTMS & PIS commuter survey

The VTMS PIS project of KSRTC intends to provide live bus arrival and seat availability information to passengers. By providing the bus arrival information in a reliable (data available consistently), timely (arrival predictions available when it is useful) and accurate (predictions within acceptable expectation of passenger) manner, KSRTC intends on making travel by our buses more efficient. Please fill this survey so that we know how we are doing and what improvements we need to make in Information sharing. For more information on VTMS, please read the About section on the main page.




Male Female


How often do you use the live bus arrival information for your travel and/or pick up needs?
Yes,whenever in travel or pickup someone
Yes,but not all the time
No, I find it easier to just go to the bus stop
No,but I will try it out from now
How satisfied are you with the live bus arrival information?
1. Overall service
Not at all Sligthly Moderately Extremely Outstanding


2. Reliability of information
Not atall Slightly Moderately Extremely Outstanding


3. Accuracy of arrival times
Not at all Slightly Moderately Extremely Outstanding


4. Timely information
Not at all Slightly Moderately Extremely Outstanding
Which is your preferred way of getting live bus arrival information?
Display boards at bus stands
SMS service
Commuter Portal
Other (specify):   
What information you check on the commuter portal?
Schedule of buses
Seat availability
Real time location of buses
News and alerts on various services
None
Rate your opinion of the commuter portal Satisfaction.
1. Ease of navigation
Not at all Slightly Moderately Extremely Outstanding Not Applicable


2. Speed of browsing
Not at all Slightly Moderately Extremely Outstanding Not Applicable


3. Accuracy of Information
Not at all Slightly Moderately Extremely Outstanding Not Applicable
Rate the following on SMS Services Satisfaction.
1. SMS process
Not at all Slightly Moderately Extremely Outstanding Not Applicable


2. Response time
Not at all Slightly Moderately Extremely Outstanding Not Applicable


3. Accuracy of Information
Not at all Slightly Moderately Extremely Outstanding Not Applicable


Rate your satisfaction level with overall KSRTC services
1. On-time Service
Not at all Slightly Moderately Extremely Outstanding


2. Frequency of Service
Not at all Slightly Moderately Extremely Outstanding


3. Bus-ride Quality
Not at all Slightly Moderately Extremely Outstanding


4. At Station Crowding
Not at all Slightly Moderately Extremely Outstanding


5. On-Board Crowding
Not at all Slightly Moderately Extremely Outstanding


6. Bus-ride Quality
Not at all Slightly Moderately Extremely Outstanding


7. Travel Time
Not at all Slightly Moderately Extremely Outstanding


8. Safety & Comfort
Not at all Slightly Moderately Extremely Outstanding


9. Staff Behavior
Not at all Slightly Moderately Extremely Outstanding


10. Affordability /Fare Level
Not at all Slightly Moderately Extremely Outstanding


11. Overall Satisfaction
Not at all Slightly Moderately Extremely Outstanding

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